Doctors, practice staff and hospital administrators praise eClaims® and SimDay®
Don’t just take our word for it! Here's what some of our satisfied clients have to say about using eClaims® and SimDay®:
Staff exceed expectations of customer service
"ACSS leads the market in providing professional high quality software that is efficient, user friendly and reliable. ACSS are committed to service excellence that upholds the high standard of the medical field. ACSS staff exceed expectations of customer service. Their products are affordable and satisfies all budgets. ACSS assurance… A – Always on standby, C – Consistent high standard of expertise and support, C – Committed to excellence, S – Service – guaranteed satisfaction and Success! Thank you for always being so supportive and being so efficent!"
Julie Storok, Owner, InnerQuest Psychology Services, Gerroa, NSW
Customise the software to suit your needs
"ACSS were very helpful when we were integrating our eClaims system with another in house software system. They were able to customise the software to suit our needs and were able to do this to our timelines. They were also able to offer great advice on the best way to go about the integration. On a separate note, their software support has also been of a high standard. Their knowledge base is great and they are able to help when help was needed."
Stephanie, Marketing Associate, Healthy Sleep Solutions, Sydney, NSW
Support is helpful, patient and consistent
"We, Gladstone Xray and Ultrasound turned to Advanced Computer Software Systems and their eClaims® software when choosing our practice’s Medicare appointment and billing software.
eClaims® has been running consistently now for 3 busy years.
We chose a GP version of eClaims®, and was able to modify this version to operate a radiology practice.
Online support has been and is most helpful, patient and consistent and has risen to any task we have put to any of the team members. I highly praise all of the support team members.
I especially would like to thank Michael, who has been there since our beginning, and who has tackled all of our issues and IT modifications with ease and efficiency. "
Petra Byrne, Director, Gladstone Xray and Ultrasound, Gladstone, QLD
"This is Crystal from Amy Cardiology. Firstly, let me thanks to all the staffs in ACSS. They are so polite and perfessional. The reasons I write this is that I feel a lot after I used the sotware (called eClaims) for a couple of weeks. There are few things I would like to comment on:
1. Fast installation and setup;
2. Staff gave clear user training and explain in different ways for users to obtain the knowledge quick;
3. Easy product use. Although I never use this product before, I found it is pretty easy to use and easy to do the daily tasks. I can just say: I do while I learn and no more stress;
4. Fast get back from the support and help desk. I been experienced with many times that I always get call back very soon from ACSS. Staffs always solve problems in maximum few minutes. They answer my questions in a very polite manner and very patient to help me to solve all the problems.
5. Payment for those claims usually takes just one working day for us, Maximum just two days. It is so fast to get paid.
Finally, many thanks to all staffs in ACSS."
Crystal, Amy Cardiology, Campsie, NSW
Lodge claims with no fuss
"I would like to thank the team at ACSS for their assistance in setting up eClaims® for our Community Nursing.
The installation of the program was carried out quickly and easily which enabled us to lodge our first claim almost immediately. The over the phone training, and an easy to follow manual proved that eClaims® is straight forward and simple to use, which meant that the operation of the claiming process was quickly mastered. This in turn enabled us to lodge our claims with no fuss and the payment of the claims was returned within 3 days.
The support desk has always been very professional and the remote access has allowed any queries I have had to be dealt with immediately."
Judy Pitt, Outreach Services, Masonic Homes of Northern Tasmania, TAS
Very easy to follow and install onto my practice server
“This is to inform that I have been using the 'Advanced Compter Software Supplies' for the last 5 years or so to do my eClaims® from our practice.
I found that the initial training given by their staff, and the software that they supplied was very easy to follow and install onto my practice server. If on any occasion my staff had a problem, they would promptly assist them to get over the hurdles. The software also has regular updates of the MBS items whenever they come out.
I have no hesitation in recommending this service to any of my friends and colleagues.”
Dr R Iyengar, Baulkham Hills, NSW
eClaims® is user friendly while catering to our demading day to day operations
“We have used eClaims® for more than 5 years and found that eClaims® is very user friendly while catering for our demanding day to day operations. The support staff at ACSS is easy to reach and always happy to help with any queries we have while also resolving any issues quickly and efficiently. Therefore we are delighted to recommend ACSS to anyone who requires a practice management system for their business.”
Dr Matthew Lee, Western Imaging Group, Blacktown, NSW
I am extremely happy with the service
“Overall, I am extremely happy with the eClaims® service. As a new allied health practice, it has improved my ability to process claims markedly. I am extremely happy with the service.”
Adrian Henry, Adrian Henry Podiatrist, NSW
The technical support team are fantastic
“We have been using eClaims® for the past 3 months for our community based occupational therapy service. The online claiming is easy to complete and payments are usually received within 3 working days which is hugely beneficial. The technical support team are fantastic. They are always helpful, professional in their approach and prompt with their responses. I would have no hesitation in recommending ACSS to other healthcare professionals.”
Kate Coghlan, Occupational Therapist, Positive Step: Occupational Therapy To You, WA
I have no hesitation in recommending eClaims®
“ACSS eClaims® online billing integrated seamlessly with our electronic medical record system (MOSAIQ). The Installation was faultless and the ongoing support is reliable. I have no hesitation in recommending eClaims® to any Oncology practice.”
Giam Kar, Practice Manager, NT Radiation Oncology, Tiwi, NT
Solid and reliable supplier, and experts in their field
“I have dealt with ACSS since 1992, during which time they have provided the business I currently work with and also my previous employer with excellent support for their eClaims® billing package.
Their customer service is impeccable and always friendly and helpful.
I can confidently recommend ACSS as a solid and reliable supplier, and experts in their field.”
Josie Rossi, Aurelia Street Family Practice, Toongabbie, NSW
Customer focused outlook
“I have been using eClaims for the last month in my private practice and it has been great. With the online system, the money gets paid within 2-3 working days which is fantastic. Most impressive is the level of service I have received from ACSS. They are always available and friendly, with a positive attitude with customer focused outlook. Great doing business with them, and I have already referred your services to all the Exercise Physiologist working on the Central Coast as a tool to use, during our last chapter meeting.”
Jo Venter, Back Fit Clinics Pty Ltd, Erina, NSW
Very helpful, Get paid in 2-3 working days
- Installation - was done with no problems by our IT staff, and then finished off remotely by ACSS.
- User training - over the phone training was helped by the ability of ACSS support to remote into my computer.
- Ease of product - hasn't taken must time to learn how to use the program.
- Support/help desk - very helpful, they know the program very well.
- Get paid in 2-3 working days.
Deidre Poll, Yarrawonga District Health Service, Yarrawonga, VIC
Recommend ACSS to any medical centre
“With the service we have received at Broadmeadow MEdical Centre I would have no hesitation in recommending ACSS and the eClaims® programme to any medical centre.”
Kay Gray, Broadmeadow Medical Centre, Broadmeadow, NSW
Pofessional and helpful
“Dear Collegues and Staff at ACSS. I just want to let you know how much I appreciate the professionalism you have shown in installing my practice Medicare Online solutions. You guys are very helpful every time my staff have contacted you. I will highly recommend your outfit to my collegues.”
Dr A. Trachtenberg, Potts Point, NSW
Fast and Friendly Service
“Dear ACSS Team, I wanted to write and say thank you for the fantastic service that you all have provided to me over the last 6 years. Aside from providing me with superior software that is always reliable and very easy to use, the ACSS team has always provided me with fast and friendly service on those occasions where I have needed your help. It is fair to say that the excellent service provided by ACSS is one of the reasons why PRN Medical Billing delivers a superior service to its clients – so thank you.”
Barbara Wood, PRN Medical Billing, Clovelly, NSW
Fast and User-friendly for DVA Community Nursing Claims
"This is just a short note to say thank you to you and the team at ACSS for all of your help in setting up the DVA eClaims® system for our business.
Initially we were a little hesitant about changing across to a new system, but we could not have been more impressed with how fast and user-friendly this new software has been.
From what I have seen so far, the software appears to be working perfectly well and we will be receiving the money from our first claim tomorrow morning. The feedback we received from DVA was also very positive and the claim when through without any issues.
I hope this experience wasn’t too painful for Hugo or Ben who offered flawless and invaluable assistance during this process. They even helped me enter in some of the data – which was a great help. It was a pleasure to work with such polite and diligent individuals.
I would recommend ACSS to anyone looking to adopt an online claiming system in the healthcare industry."
Edward Tarrant, Balmoral Visiting Nurses, Spit Junction, NSW
Quick, Easy, Reliable
"We are happy to be using eClaims® as it makes our day to day dealings with patient billings quick, easy, efficient and reliable. eClaims® also provides friendly support that have been readily available whenever we require assistance."
Dr Shan Shahnawaz, Heathcote Medical Practice, Heathcote, NSW
Processing time reduced
"eClaims® has revolutionised the way we process Medicare Claims. eClaims® is so simple to use, processing time has reduced by 3 hours a day and we receive payments from Medicare daily. Dealing with exceptions and rejected claims is simple and easy to resolve. The technical support staff at ACSS are professional, efficient and have exceptional customer service. Nothing is ever too hard for this support team. I would unreservedly recommend eclaims® to anyone looking for a simple yet comprehensive and thorough medical software."
Lisa Perry, Family Medical Services, NSW and QLD.
Increases cash flow and revenue
"eClaims® has provided a very effective and seamless approach to Medicare Bulk Billing for South Eastern Sydney Illawarra Area Health Service Clinic Departments and the Area Billing Services Centre (BSC), increasing both cash flow and targeting areas for billing improvements and thus revenue increase.
"The system has improved the efficiency and effectiveness of the existing billing systems of the Area BSC, consequently increasing productivity. An excellent user-friendly system and outstanding customer support and service both during and after implementation. A professional team, highly recommended."
Ron Andre, Manager Billing, Billing Services Centre – South Eastern Sydney Illawarra Area Health Service
Reliable and easy to use
"eClaims® has been reliable and easy to use. The in-house training allows staff to become competent quickly. On the rare occasion we do have a problem there is always a 'real' person to talk to – no being put on hold for ages."
Christine Brelsford, Practice Manager, Royston Clinic, Asquith, NSW
So simple even a doctor can use it!
"eClaims® is so simple that a doctor can use it themselves if required and temporary or locum staff pick it up very easily. The in house training provided is excellent and the help desk is very accessible with a local person answering without long periods of time on hold. The eClaims® support is second to none in medical software with both online remote support and importantly also onsite support if required.
"I am extremely happy with eClaims® and can unreservedly recommend this system to my colleagues as a reliable, affordable, stress-free medical billing software solution for general practice or specialist applications."
Associate Professor John A Gullotta, Matraville Medical Centre, NSW
The right software for a busy practice
"In running a very busy medical practice, choosing the right program is paramount. We have been using eClaims® for more than 15 years. The ease and time efficiency in submitting online Medicare vouchers using eClaims® is brilliant and is just one of the vast features the program offers.
"eClaims® is user-friendly and enables you to generate varied reports both quickly and accurately. Importantly, helpful support staff are always just a phone call away."
Dr Joe Yohendran, Principal Doctor, Leichhardt Medical Centre, NSW
"eClaims® provides my staff and I with an easy to use and complete system for my everyday patient billing and accounts keeping. ACSS provide fantastic technical phone and onsite support, and they are always easily accessible without lengthy delays. They have super friendly staff that are extremely patient in attending to our needs."
Dr Soraya Alami, Lakemba, NSW
Service & quality
"We use eClaims® and are very happy with ACSS's service, the quality of software development and their dedication to ongoing improvements."
Suzy Grguric, Manager, Concord Medical Centre, NSW
Recommended for specialists
"The ACSS software allowed us to use our existing server and network and we were surprised at how fast patient information and retrievals were, compared with our previous Windows-based product. The product support has been superb and I can recommend this to any specialist practice wishing to upgrade its software to a contemporary product."
Professor Ian Wilcox, Central Sydney Cardiology, Newtown, NSW
Recommended for radiologists
"ACSS converted all my patients' files and letters from Multiview and merged them into eClaims® for me, just over two years ago. They also created the custom labels for my X-Rays to my design. I also confidently use the Philips dictation system to leave voice recordings and my typists use the transcription set which is all linked up in eClaims® effortlessly. eClaims® has made billing and reporting easy and I would recommend it to any radiology centre."
Dr Jim Blundell, Bondi Junction Radiology, NSW
SimDay® was definitely the right decision for our hospital
"Using SimDay® for a month now, we are very happy with it. It is user friendly program and so much easier than ePAS. You do pre-admissions, admissions, discharges and payments all on one screen which is much quicker. We had few 3 hour sessions of training and even our less computer literate staff had no troubles using it after. If we come across any problems or have questions, the SimDay® support is always there to help.
SimDay® was definitely the right decision for our hospital."
Tatiana, Kingsgrove Day Hospital, Kingsgrove, NSW
User friendly and not complicated
"We have been using SimDay® here at The Women’s Clinic Day Hospital since April 2010. We have all found the software very user friendly and not complicated. Coming from very complicated software, we were over whelmed by the ease of how quickly we adapted to SimDay®.
Their customer service and technical support is just as impressive, they are always friendly and helpful.
We have no hesitation in recommending SimDay® & eClaims®."
Maree McGinnis, Senior Administration Assistant, The Women's Clinic Day Hospital, Balcatta, WA
ACSS provide an all inclusive product with service to match
"SimDay® is an easy to use, intuitive and comprehensive product which easily satisfies the needs of our practice’s Day Surgery requirements. ACSS provide an all inclusive product with service to match, even in a difficult setting like ours with customised reporting and integrating to 3rd party systems, ACSS were ontop of it all. I highly recommend their product, and especially their service – we regret not migrating to their SimDay® product earlier."
Matthew Barbic, IT Manager, Skin & Cancer Foundation Australia, Westmead, NSW
Meets all needs of the Day Surgery
Cambridge Day Surgery contacted ACSS when it was necessary to change the exisiting patient information system. The conversion was streamline, efficient and user friendly.
The staff required minimal transitional training and technical support was prompt and reliable. The system is easy to navigate and meets all needs of the Day Surgery.
On the few occasions a problem has arisen phone support has been available.This is particularly important as the Day Surgery is located in Western Australia and the time difference is significant.
The excellent industry knowledge of the vendor gives confidence that upgrades are relevant to the business, user specific and meet Commonwealth and State requirements.
I have no hesitation in recommending SimDay® to other facilities.
Gillian Rimmer CEO/DON, Cambridge Day Surgery, Perth, WA
User friendly program
"Pacific Day Surgery has changed from a Unix based system to a Windows based system (SimDay®). The staff members who were less familiar with computers were concerned with learning a new program but by the end of the first day of training these staff members were confident and competent with SimDay® as this is a very user friendly program.
When training new staff we find that people pick the program up in a matter of days. There is no need to get a representative to come in and train new staff but if needed we would be able to organize this.
Whenever any problems occur or help is needed SimDay® assistance is always readily available, even when our facility is opened at 7am when normal business hours are from 9am. If assistance is unavailable our phone calls are always returned promptly.
SimDay® is beneficial to our facility as we are able to locate and track the stages of a patient without consulting with another member or staff. It is easy to determine if a patient is yet to arrive, admitted, discharged, billed and coded without going to different screens. SimDay® is also used by our accounts department and nursing staff not just the reception.
Our facility would recommend Simday® to other businesses as we are very happy with the program and service provider from ACSS."
Wendy Blake, Director of Nursing, Pacific Day Surgery, Fortitude Valley, QLD
Very efficient system to use
"In the 2 ½ years we have been using SimDay® it has more than met our expectations. It is a very efficient system to use, with easy access to all requirements of client information from the base of one page, which is virtually self explanatory to new staff. The initial conversion was simple and hassle free. Technical support is quick with timely responses to our requests. It is a pleasure to work with a vendor who is truly interested in our needs.”
Debra Pearce, DON, Spring Hill Specialist Day Hospital, Spring Hill, QLD
Easy admissions for day surgeries
"I find the package to be straightforward and easy to learn. A patient's details need only be entered once with an easy flow through pre-admission, admission, discharge and billing. I feel SimDay® has suited the needs of our small establishment and would have no hesitation in recommending the package to similar businesses."
Pauline Chapman, Administrator, Kings Park Day Hospital, WA