Doctors, practice staff and hospital administrators praise eClaims® and SimDay®
Don’t just take our word for it! Here's what some of our satisfied clients have to say about using eClaims® and SimDay®:
eClaims®
Solid and reliable supplier, and experts in their field
“I have dealt with ACSS since 1992, during which time they have provided the business I currently work with and also my previous employer with excellent support for their eClaims® billing package.
Their customer service is impeccable and always friendly and helpful.
I can confidently recommend ACSS as a solid and reliable supplier, and experts in their field.”
Josie Rossi, Aurelia Street Family Practice, Toongabbie, NSW
Customer focused outlook
“I have been using eClaims for the last month in my private practice and it has been great. With the online system, the money gets paid within 2-3 working days which is fantastic. Most impressive is the level of service I have received from ACSS. They are always available and friendly, with a positive attitude with customer focused outlook. Great doing business with them, and I have already referred your services to all the Exercise Physiologist working on the Central Coast as a tool to use, during our last chapter meeting.”
Jo Venter, Masai Spinal & Orthopaedic Rehabilitation, Erina, NSW
Very helpful, Get paid in 2-3 working days
- Installation - was done with no problems by our IT staff, and then finished off remotely by ACSS.
- User training - over the phone training was helped by the ability of ACSS support to remote into my computer.
- Ease of product - hasn't taken must time to learn how to use the program.
- Support/help desk - very helpful, they know the program very well.
- Get paid in 2-3 working days.
Deidre Poll, Yarrawonga District Health Service, Yarrawonga, VIC
Recommend ACSS to any medical centre
“With the service we have received at Broadmeadow MEdical Centre I would have no hesitation in recommending ACSS and the eClaims® programme to any medical centre.”
Kay Gray, Broadmeadow Medical Centre, Broadmeadow, NSW
Pofessional and helpful
“Dear Collegues and Staff at ACSS. I just want to let you know how much I appreciate the professionalism you have shown in installing my practice Medicare Online solutions. You guys are very helpful every time my staff have contacted you. I will highly recommend your outfit to my collegues.”
Dr A. Trachtenberg, Potts Point, NSW
Fast and Friendly Service
“Dear ACSS Team, I wanted to write and say thank you for the fantastic service that you all have provided to me over the last 6 years. Aside from providing me with superior software that is always reliable and very easy to use, the ACSS team has always provided me with fast and friendly service on those occasions where I have needed your help. It is fair to say that the excellent service provided by ACSS is one of the reasons why PRN Medical Billing delivers a superior service to its clients – so thank you.”
Barbara Wood, PRN Medical Billing, Clovelly, NSW
Fast and User-friendly for DVA Community Nursing Claims
"This is just a short note to say thank you to you and the team at ACSS for all of your help in setting up the DVA eClaims® system for our business.
Initially we were a little hesitant about changing across to a new system, but we could not have been more impressed with how fast and user-friendly this new software has been.
From what I have seen so far, the software appears to be working perfectly well and we will be receiving the money from our first claim tomorrow morning. The feedback we received from DVA was also very positive and the claim when through without any issues.
I hope this experience wasn’t too painful for Hugo or Ben who offered flawless and invaluable assistance during this process. They even helped me enter in some of the data – which was a great help. It was a pleasure to work with such polite and diligent individuals.
I would recommend ACSS to anyone looking to adopt an online claiming system in the healthcare industry."
Edward Tarrant, Balmoral Visiting Nurses, Spit Junction, NSW
Quick, Easy, Reliable
"We are happy to be using eClaims® as it makes our day to day dealings with patient billings quick, easy, efficient and reliable. eClaims® also provides friendly support that have been readily available whenever we require assistance."
Dr Shan Shahnawaz, Heathcote Medical Practice, Heathcote, NSW
Processing time reduced
"eClaims® has revolutionised the way we process Medicare Claims. eClaims® is so simple to use, processing time has reduced by 3 hours a day and we receive payments from Medicare daily. Dealing with exceptions and rejected claims is simple and easy to resolve. The technical support staff at ACSS are professional, efficient and have exceptional customer service. Nothing is ever too hard for this support team. I would unreservedly recommend eclaims® to anyone looking for a simple yet comprehensive and thorough medical software."
Lisa Perry, Family Medical Services, NSW and QLD.
Minimise Errors
"CAREPRO provides Podiatry and Physiotherapy services to approximately 34,000 patients in the aged care and private sector.
We are one of if not the largest provider of these services using the Medicare EPC initiative and one of the largest providers to DVA Veterans.
Using our Practice Management System, we interface seamlessly with eClaims® and the support and results we obtain from ACSS staff - at all levels – enables us to remain highly competitive with the minimum of errors.
We have looked at other systems and noted many pitfalls, shortcomings, and lack of support when we need it most; and extra administration which would make our business unviable.
The results on our cash flows because of this interface have enabled us to provide better services at reasonable cost to all our patients and aged care home clients."
Marcus Doille, Director, CAREPRO (I.T.) Pty Ltd, Balwyn, VIC
Increases cash flow and revenue
"eClaims® has provided a very effective and seamless approach to Medicare Bulk Billing for South Eastern Sydney Illawarra Area Health Service Clinic Departments and the Area Billing Services Centre (BSC), increasing both cash flow and targeting areas for billing improvements and thus revenue increase.
"The system has improved the efficiency and effectiveness of the existing billing systems of the Area BSC, consequently increasing productivity. An excellent user-friendly system and outstanding customer support and service both during and after implementation. A professional team, highly recommended."
Ron Andre, Manager Billing, Billing Services Centre – South Eastern Sydney Illawarra Area Health Service
Reliable and easy to use
"eClaims® has been reliable and easy to use. The in-house training allows staff to become competent quickly. On the rare occasion we do have a problem there is always a 'real' person to talk to – no being put on hold for ages."
Christine Brelsford, Practice Manager, Royston Clinic, Asquith, NSW
So simple even a doctor can use it!
"eClaims® is so simple that a doctor can use it themselves if required and temporary or locum staff pick it up very easily. The in house training provided is excellent and the help desk is very accessible with a local person answering without long periods of time on hold. The eClaims® support is second to none in medical software with both online remote support and importantly also onsite support if required.
"I am extremely happy with eClaims® and can unreservedly recommend this system to my colleagues as a reliable, affordable, stress-free medical billing software solution for general practice or specialist applications."
Associate Professor John A Gullotta, Matraville Medical Centre, NSW
Speedy Medicare claims
"Instead of waiting at least 6 weeks for reimbursement from Medicare, we now receive payment within 2 days, which really helps with the cash flow. Resubmissions, which would previously take at least 3 months, are now settled within days of the original billing."
Donna, Nepean Imaging, NSW
The right software for a busy practice
"In running a very busy medical practice, choosing the right program is paramount. We have been using eClaims® for more than 15 years. The ease and time efficiency in submitting online Medicare vouchers using eClaims® is brilliant and is just one of the vast features the program offers.
"eClaims® is user-friendly and enables you to generate varied reports both quickly and accurately. Importantly, helpful support staff are always just a phone call away."
Dr Joe Yohendran, Principal Doctor, Leichhardt Medical Centre, NSW
Fantastic support
"eClaims® provides my staff and I with an easy to use and complete system for my everyday patient billing and accounts keeping. ACSS provide fantastic technical phone and onsite support, and they are always easily accessible without lengthy delays. They have super friendly staff that are extremely patient in attending to our needs."
Dr Soraya Alami, Lakemba, NSW
Easy to teach new staff
"I have had the opportunity to work with eClaims® now for a period of 9 years and during that period I have had the chance to compare it to other medical software programs. It's reliable and easy to use with training of new staff made easy with this user-friendly program. Medicare Online has quickened up our processing of batches dramatically and eClaims® has proven to be most reliable"
Annette Heyes, National Manager – Clinical Services, National Clinics
Service & quality
"We use eClaims® and are very happy with ACSS's service, the quality of software development and their dedication to ongoing improvements."
Suzy Grguric, Manager, Concord Medical Centre, NSW
Recommended for specialists
"The ACSS software allowed us to use our existing server and network and we were surprised at how fast patient information and retrievals were, compared with our previous Windows-based product. The product support has been superb and I can recommend this to any specialist practice wishing to upgrade its software to a contemporary product."
Professor Ian Wilcox, Central Sydney Cardiology, Newtown, NSW
Support is "second to none"
"ACSS was chosen for their user-friendly software which incorporates electronic transfer of accounts, an effective recall system, debt collection and both private and Medicare/Veterans' Affairs billing protocols. Their flexibility in meeting the specific needs of the client is second to none with problem solving carried out expediently and effectively."
Amanda Smith, Business Manager, Sydney Colorectal Associates, NSW
Recommended for radiologists
"ACSS converted all my patients' files and letters from Multiview and merged them into eClaims® for me, just over two years ago. They also created the custom labels for my X-Rays to my design. I also confidently use the Philips dictation system to leave voice recordings and my typists use the transcription set which is all linked up in eClaims® effortlessly. eClaims® has made billing and reporting easy and I would recommend it to any radiology centre."
Dr Jim Blundell, Bondi Junction Radiology, NSW
Benefits for pathologists
"We were the first pathology laboratory to go online for payment of accounts and sending pathology reports through a secured line with HIC and HESA. This was achieved through our software provider ACSS. The benefits are quicker payments, elimination of paperwork (and a big saving in postage), and checking Medicare eligibility."
Dr B. Dutta, Dutta Pathology, Epping, NSW
SimDay®
ACSS provide an all inclusive product with service to match
"SimDay® is an easy to use, intuitive and comprehensive product which easily satisfies the needs of our practice’s Day Surgery requirements. ACSS provide an all inclusive product with service to match, even in a difficult setting like ours with customised reporting and integrating to 3rd party systems, ACSS were ontop of it all. I highly recommend their product, and especially their service – we regret not migrating to their SimDay® product earlier."
Matthew Barbic, IT Manager, Skin & Cancer Foundation Australia, Westmead, NSW
Meets all needs of the Day Surgery
Cambridge Day Surgery contacted ACSS when it was necessary to change the exisiting patient information system. The conversion was streamline, efficient and user friendly.
The staff required minimal transitional training and technical support was prompt and reliable. The system is easy to navigate and meets all needs of the Day Surgery.
On the few occasions a problem has arisen phone support has been available.This is particularly important as the Day Surgery is located in Western Australia and the time difference is significant.
The excellent industry knowledge of the vendor gives confidence that upgrades are relevant to the business, user specific and meet Commonwealth and State requirements.
I have no hesitation in recommending SimDay® to other facilities.
Gillian Rimmer CEO/DON, Cambridge Day Surgery, Perth, WA
User friendly program
"Pacific Day Surgery has changed from a Unix based system to a Windows based system (SimDay®). The staff members who were less familiar with computers were concerned with learning a new program but by the end of the first day of training these staff members were confident and competent with SimDay® as this is a very user friendly program.
When training new staff we find that people pick the program up in a matter of days. There is no need to get a representative to come in and train new staff but if needed we would be able to organize this.
Whenever any problems occur or help is needed SimDay® assistance is always readily available, even when our facility is opened at 7am when normal business hours are from 9am. If assistance is unavailable our phone calls are always returned promptly.
SimDay® is beneficial to our facility as we are able to locate and track the stages of a patient without consulting with another member or staff. It is easy to determine if a patient is yet to arrive, admitted, discharged, billed and coded without going to different screens. SimDay® is also used by our accounts department and nursing staff not just the reception.
Our facility would recommend Simday® to other businesses as we are very happy with the program and service provider from ACSS."
Wendy Blake, Director of Nursing, Pacific Day Surgery, Fortitude Valley, QLD
Very efficient system to use
"In the 2 ½ years we have been using SimDay® it has more than met our expectations. It is a very efficient system to use, with easy access to all requirements of client information from the base of one page, which is virtually self explanatory to new staff. The initial conversion was simple and hassle free. Technical support is quick with timely responses to our requests. It is a pleasure to work with a vendor who is truly interested in our needs.”
Deborah Pearce, DON, QFG Day Theatres, Spring Hill, QLD
Easy admissions for day surgeries
"I find the package to be straightforward and easy to learn. A patient's details need only be entered once with an easy flow through pre-admission, admission, discharge and billing. I feel SimDay® has suited the needs of our small establishment and would have no hesitation in recommending the package to similar businesses."
Pauline Chapman, Administrator, Kings Park Day Hospital, WA
Recommended for private hospitals
"SimDay® is very simple to use with minimal training required. I would recommend it to any day or small private hospital facility."
Andrew Currie, Managing Director, Clear Outcomes, Martinsville, NSW